FAQ

Tech Support

We currently support Gmail/Google Business and Outlook/Office 365 emails. If you would still like to purchase our app, we recommend using an email application such as Thunderbird to migrate your Uber and/or Lyft receipts to a supported email account. Just create a new dedicated Gmail account for your ride receipts and migrate your emails over.

Click here for migration instructions. The steps in this article may apply to any email provider. The only additional step is you will need to filter your Thunderbird inbox to search for “Uber Receipts” or “Lyft Ride Receipt” as the sender. See the example below:

Commonly asked questions

No. Uber receipts are not downloaded from Uber’s dashboard. Receipts are downloaded from your email account. We will not be able to fetch any receipts if they are not in your email. Currently, we only support Gmail and Microsoft Emails (i.e Outlook, Hotmail, Live).

We are working on integrating other providers. Please refer our Roadmap for more information.

Our app can only download the receipts that have already been sent to you.

We are not affiliated with Uber or Lyft, so if you are missing a receipt, we recommend contacting them directly to ask them to send it.

Ride Receipts is ideal if you are looking to automatically download and organize many receipts or from a particularly date range.

Yes! If you would like to download Uber or Lyft receipts from certain date or date range, get Ride Receipts PRO. Unlike our basic version, Ride Receipts PRO allows you to choose a custom date range to download your receipts from. 🗓

Remember that the app can only download the receipts that have already been sent to you. If you are missing a receipt we recommend contacting Uber or Lyft and ask them to resend it to you.

Here is the most current compatibility information for Ride Receipts PRO. Please note we are constantly working on updates, so if your use-case is not supported, check back soon. 🛠⚙️

  • Ride Receipts PRO is both Mac and Windows compatible. We do not support Linux at this time.
  • Ride Receipts is both Mac and Windows compatible. The same app works on both platforms.
  • Your Uber or Lyft receipts must be in your Gmail/Google email account or Microsoft email account (i.e Outlook, Live or Hotmail). We do not support other email platforms.
  • Ride Receipts is a desktop application. It will not work on mobile or tablet. This is because your receipts and expense report is automatically downloaded to your computer.

You’re in luck! Ride Receipts PRO automatically downloads your receipts and generates a detailed expense report in Excel with all of your trips. In addition, it can also separate your Business and Personal Uber profile receipts. Here’s an exampleHere’s an example.

The small amount you’ll spend on this app could save you a LOT more in bookkeeping expenses. 🤓🧠 Get it here.

Need more info? Here’s what Ride Receipts PRO includes:

  • The option to download receipts from a certain date or date range. Go as far back as you need.
  • An itemized Excel Expense Report with more data such as subtotal, tax, tip, total charged etc.
  • The option to separate your personal and business Uber profiles into separate Excel Expense Reports.
  • The latest app updates.
  • Everything in the Ride Receipts only version: All the receipts will be automatically downloaded to your “My Documents” folder. The receipts will be saved as PDFs and renamed according to the date and time of your trip

If you are looking to download your receipts from a specific date range, get Ride Receipts PRO. It will automatically download and organize your receipts and generate an expense report in Excel. You can then print the PDF receipts or Excel document. 💪

🖨 Make sure you select “scale to fit” so that the documents won’t get cut off when printed.

Since the Excel document is a wide format, you will have to select the landscape page orientation (this is the wide page icon, not the tall page).

Ride Receipts PRO separates your personal and business Uber receipts and spreadsheets by default. To change the default, launch the app and choose “Preferences” from the app menu (Mac shortcut is ⌘, and Windows shortcut is Ctrl+,).

Expense Report Preferences

File Organization Preferences

Please note we are unable to separate Business and Personal Lyft receipts at this time due to third-party limitations.

Unfortunately Ride Receipts is just for passengers at this time.

🖥Ride Receipts and Ride Receipts PRO are available only as a desktop app at this time.

There are two versions of our app:

  1. Ride Receipts: This version will automatically download and organize your receipts from Uber and Lyft. After you run the app it will give you some basic stats like how many trips you had and how much you spent. It does not include an Excel Expense Report. Cost is $4.99 one-time or annual fee
  2. Ride Receipts PRO: This version has a one-time or annual fee of $9.99. What does this mean? Your license comes with a year’s worth of updates. Once that year is up, you may continue using the last version of Ride Receipts PRO you downloaded, forever, OR you can renew your subscription to keep receiving updates. Payments are made through Gumroad, our trusted third-party e-commerce platform

Ride Receipts PRO you get:

  • The option to download receipts from a certain date or date range. Go as far back as you need.
  • An itemized Excel Expense Report with more data such as subtotal, tax, tip, total charged etc. <See an exampleSee an example.
  • The option to separate your personal and business Uber profiles into separate Excel Expense Reports.
  • The latest app updates.
  • Everything in the Ride Receipts only version: All the receipts will be automatically downloaded to your “My Documents” folder. The receipts will be saved as PDFs and renamed according to the date and time of your trip.

We recommend using Ride Receipts if:

  • Your Uber and Lyft receipts are stored in your Gmail or Google email account.
  • You only need the receipts and basic information like how much money you spent, or how many trips you took.

We recommend using Ride Receipts PRO if:

  • You need to download Uber and Lyft receipts from a specific date range.
  • You need a detailed Excel Expense Report of your trips.
  • You need to separate your Personal and Business Uber profile receipts.
  • You need specific trip details like subtotal, tax, tip, total charged etc.. (this is in the detailed Excel Expense Report.)
  • Your Lyft and Uber receipts are stored in your Gmail or Google email account or stored in Microsoft email account (i.e Hotmail/Outlook).

All sales are final. Please make sure you are using a supported platform (see compatibility section above). If you are downloading Lyft receipts, you must have a Gmail/Google account or Microsoft email account (i.e Hotmail or Outlook), and the receipts and email subject line must be in English. Please read through the FAQ before purchasing Ride Receipts PRO.

Ride Receipts PRO and Ride Receipts requires one license key per household. You may use it on two devices.

Security was our number one concern when building Ride Receipts. We decided that the best way to protect user data was to not store any! Therefore, Ride Receipts PRO and Ride Receipts do not store login credentials, emails, trip data, credit card info, or any other personal data. Sorry, we’re just not that interested! 😎

No emails are processed through our server and hence we have 0 visibility of how you are interacting with our app. All the job is done client side locally on your physical machine.

The only thing we want to know is how many people are using our products, so we track how many people buy and download our app.

Yes, Ride Receipts is verified by Google!

What does that mean?

Ride Receipts basically utilizes Google’s API but never shares data with any third party apps or even we don’t parse any data through our server. We do not store any of your email data whatsoever. Google verified that we are compliant with their usage policy and also not store or share any user data on our servers or with the third party.

If you have any questions on the verification process, please ask us at hello@ridereceipts.io Or look here and here at the official Google documentation.

When you access your Gmail/Google email account or Microsoft email account via Ride Receipts PRO and Ride Receipts, no data is stored on our servers; it is simply scanning your email for Uber or Lyft receipts using Gmail/Microsoft Outlook API. Your data goes directly to your local machine (i.e. your computer). 🔍

If you do not have receipts from the time frame you have selected, the app will say, “No receipts have been found.” You can broaden your search and try again.

Please note that at this time Ride Receipts can only download receipts that are in the English language. If your receipts are in another language, unfortunately our app will not be able to detect them and it will say no receipts have been found.

📂This is a common issue on Windows. If the folders are empty this means the app doesn’t have “write access” on your machine and may be blocked by a firewall or antivirus. Depending on how your computer is set up, you may have to go to your settings to allow Ride Receipts to “run anyway.” If it’s still not working, try running the app as an admin user on your computer.

Unfortunately, not every receipt is the same, and our algorithm is not yet smart enough to catch every possible receipt data. We are proactively working on improving this process and providing you with as accurate data as possible. Thank you for your understanding. If expense report is something that you don’t need it then we recommend purchasing only Ride Receipts version.

We have tested fully with USA, Europe, India and Canada. If you find something is not working please email us at hello@ridereceipts.io

Lyft is only available at the moment in USA and Canada. Expense report are supported for both countries. But please note that we have tested receipts after 2016 year period since Lyft was launched in Canada in 2017.

Again we are proactively working on improving, but we need community’s help so we can provide accurate data as possible since we are not storing any emails. If you find any issues please email us at hello@ridereceipts.io

Yes! We are continuously looking for new improvements and also ideas for integrating new services. If you have any request for integration please email us at hello@ridereceipts.io. You can also follow our roadmap.

Due to limitations in user testing, we cannot be held responsible for any inaccuracies in the data provided. We try our best to dump data from email receipts as best as possible. If you need help using our app please get in touch and we would be happy to help.

In order to cancel subscription please follow Gumroad’s cancellation instruction from https://help.gumroad.com/article/18-cancel-my-subscription. When we send receipt after you purchase our product there is a link at bottom for cancelling subscription as seen below:

Note: If you cancel early you would still receive updates from the app but you won’t be charged for renewal.

Do NOT follow this link or you will be banned from the site!